Customer Service and Support Group Offerings

Support Offerings

Korvis has a comprehensive support package, catering to special needs and concerns.

• Skilled, field experienced specialists, technicians, and engineers.
• Support and Service contracts tailored for customer's specific needs. Support and Service contracts often include:
  • Reduced response times to service calls.
  • Expanded hours telephone support.
  • Enhanced operator and maintenance training.
  • Reduced spare parts pricing.
• Support and service for both Korvis and non-Korvis equipment.
• Support and service for already installed/operational equipment as well as for new equipment yet to be installed.
• Audits and recommendations for equipment already installed/operational.
• A comprehensive spare parts program including customer or Korvis site spare parts inventory.

Service Plans

Korvis offers three general service plans. Each can be tailored to the specific needs of the program.

Level 1 - Base level. Included at no additional cost.

• Standard warranty includes 6 months on parts.
• Technical telephone support, 12 months, renewable, return call guaranteed within 1 business day. Generally within 2 hours.
• Field service guaranteed within 2 business days, billed hourly.
• Spare parts program, customer to inventory.

Level 2 - Enhanced base level. Pricing subject to location and specific requirements.

• Standard warranty includes 6 months on parts.
• Technical telephone support, 12 months, renewable, return call guaranteed within 12 hours, 365 days a year.
• Field service guaranteed within 1 business day, billed hourly.
• Spare parts program, customer to inventory.

Level 3 - Premium level. Purchased in annual increments, includes full support. Pricing subject to location and specific requirements.

• Standard warranty includes 6 months on parts.
• Technical telephone support, 12 months, renewable, return call guaranteed within 8 hours, 365 days a year.
• Field service localized, guaranteed within 1 business day, limited only to 40 hours a week.
• Spare parts program, customer or Korvis to inventory.