Support

Support

SUPPORT OFFERINGS

Korvis has a comprehensive support package that caters to special needs and concerns:

  • Skilled, field-experienced specialists, technicians, and engineers.
  • Support and Service contracts tailored for customer's specific needs. Support and Service contracts often include: 
    • Reduced response times to service calls.
    • Expanded telephone support hours.
    • Enhanced operator and maintenance training.
    • Reduced spare parts pricing.
  • Support and service for already installed/operational equipment as well as for new equipment yet to be installed.
  • Audits and recommendations for equipment already installed/operational.
  • A comprehensive spare parts program including customer or Korvis site spare parts inventory.

Support Offerings

Service Plans

SERVICE PLANS

Korvis offers three general service plans and each can be tailored to the specific needs of the program:

Level 1 - Base level. Included at no additional cost. 

  • Standard warranty includes 6 months on parts.
  • Renewable, 12-month, technical telephone support. Return call guaranteed within 1 business day, generally within 2 hours.
  • Field service guaranteed within 2 business days. Billed hourly.
  • Spare parts program, customer to inventory.

Level 2 - Enhanced base level. Pricing subject to location and specific requirements.

  • Standard warranty includes 6 months on parts.
  • Renewable, 12-month, technical telephone support. Return call guaranteed within 12 hours, 365 days a year.
  • Field service guaranteed within 1 business day. Billed hourly.
  • Spare parts program, customer to inventory.

Level 3 - Premium level. Purchased in annual increments, includes full support. Pricing subject to location and specific requirements. 

  • Standard warranty includes 6 months on parts.
  • Renewable, 12-month, technical telephone support. Return call guaranteed within 8 hours, 365 days a year.
  • Field service localized and guaranteed within 1 business day. Limited to only 40 hours a week.
  • Spare parts program, customer or Korvis to inventory.