Support@Korvis.com : Customer Login Portal Korvis Automation is committed to developing long-term
relationships with our customers; we believe a comprehensive customer
service and support function is an essential component to the
automation partnership.
Customer Service and Support Group offerings
- Skilled, field experienced specialists,
technicians, and engineers
- Support and Service contracts tailored for
customer's specific needs. Support and Service contracts often
include:
- Reduced response times to service
calls
- Expanded hours telephone support
- Enhanced operator and maintenance
training
- Reduced spare parts pricing
- Support and service for both Korvis and
non-Korvis equipment.
- Support and service for already
installed/operational equipment as well as for new equipment yet
to be installed.
- Audits and recommendations for equipment
already installed/operational
- A comprehensive spare parts program
including customer or Korvis site spare parts inventory.
Korvis offers three general service plans. Each can be tailored to
the specific needs of the program.
Level 1 – Base level included at no
additional cost.
- Standard warranty includes 6 months on
parts
- Technical telephone support, 12 months,
renewable, return call guaranteed within 1 business day.
Generally within 2 hours.
- Field service guaranteed within 2 business
days, billed hourly
- Spare parts program, customer to
inventory
Level 2 – Enhanced base level. Pricing subject
to location and specific requirements
- Standard warranty includes 6 months on
parts
- Technical telephone support, 12 months,
renewable, return call guaranteed within 12 hours, 365 days /
yr
- Field service guaranteed within 1 business
day, billed hourly
- Spare parts program, customer to
inventory
Level 3 – Premium level. Purchased in annual
increments, includes full support. Pricing subject to location and
specific requirements
- Standard warranty includes 6 months on
parts
- Technical telephone support, 12 months,
renewable, return call guaranteed within 8 hours, 365 days /
yr.
- Field service localized, guaranteed within
1 business day, limited only to 40 hrs / week
- Spare parts program, customer or Korvis to
inventory
Field service response times may vary depending on location,
specific service agreements may be required. All levels not available
in all locations.
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